Our first-of-its kind Spare Tire platform was developed after dozens of healthcare organizations kept telling us the same thing: EHR downtime was one of their biggest pain points and there was nothing on the market that effectively addressed the problem. Time and time again executives from the top of major healthcare organizations told how expensive and time-consuming it was to come back from any amount of downtime, but especially when it was a cyberattack that caught them by surprise. Sometimes these cyberattacks have been infiltrating systems for weeks or months before they are caught, making them all the more damaging to patient privacy and hospital liability.
We took our expertise in cybersecurity and applied it to a system that can work in parallel with an existing EHR system. Thus, Spare Tire was born. But this solution brings more innovation besides a backup system ready to go at a moment’s notice. Spare Tire’s intuitive interface doesn’t require extensive staff training or ongoing professional development classes—a rarity for comprehensive and robust platforms in the healthcare industry. Plus we introduced a cost-effective way for organizations to bring this into their tech stack with low or no implementation costs.
Chao also shared her thoughts on the far-reaching impact of the Change healthcare attack, which took place in 2024 as we were building Spare Tire. The widespread outage impacted 200 million people and had an enormous cost to the financial bottom line for hundreds of organizations. She discussed the ramifications of an outage of this size, which are still causing untold reverberations for organizations who were originally hit two years ago.
Listen in as Chao explains more in depth to Tech Talks about the different innovations behind Spare Tire, at both the technical level and the organizational level.